Storage South Tottenham Terms and Conditions of Service
These Terms and Conditions set out the basis on which Storage South Tottenham provides storage services and any associated services, including loading, unloading and cooperation with removal companies within our service area. By making a booking, using our storage facility, or instructing us to provide any services, you agree to be bound by these Terms and Conditions.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below:
Customer means the individual or business entering into an agreement with Storage South Tottenham for storage and any related services.
We, Us, Our means Storage South Tottenham.
Services means storage of goods and any associated handling, loading, unloading, assistance to removal companies, and other related services we agree to provide.
Storage Unit means any unit, container, room, or designated storage space allocated to the Customer.
Goods means the items that the Customer delivers to, stores with, or asks us to handle or assist with.
2. Scope of Services
We provide storage services and related assistance which may include coordinating with removal companies or third-party transport providers. Any removal, packing, or transport work undertaken by third parties is subject to their own terms, and we are not liable for their actions or omissions.
The specific services to be provided will be confirmed at the time of booking and may include short-term or long-term storage, assistance with unloading or loading, and cooperation with your chosen removal company within our operating area.
3. Booking Process
3.1 A booking is made when you request storage or related services, and we confirm acceptance. Confirmation may be provided in writing, digitally, or verbally, depending on the booking method. We reserve the right to decline a booking at our discretion.
3.2 You must provide accurate and complete details when making a booking, including your name, contact details, the approximate volume of goods, any special requirements, and the intended duration of storage.
3.3 For services that involve coordination with a removal company, you are responsible for ensuring that dates, times, and access arrangements are agreed with both us and the removal provider. We are not responsible for conflicts in timings or failed attendance by third-party providers.
3.4 We may require proof of identity and address before granting access to a Storage Unit or accepting goods into storage. Failure to provide sufficient identification may result in refusal of service.
4. Term and Renewal
4.1 Storage is provided on the basis agreed at the time of booking, either for a fixed term or on a rolling periodic basis.
4.2 If storage is provided on a rolling basis, it will automatically continue at the prevailing rates until terminated by either party in accordance with these Terms and Conditions.
4.3 We may vary our charges or terms for renewal periods by giving you reasonable notice. Continued use of the storage after notice of changes takes effect constitutes acceptance of the updated terms.
5. Payments and Charges
5.1 All charges for storage and related services will be set out at the time of booking or in a subsequent written notice. Charges may include storage fees, handling fees, insurance if offered and selected, and any additional services requested.
5.2 Unless agreed otherwise, storage fees are payable in advance for the agreed period. Additional services, including assistance with removal companies or extra handling, may be charged in arrears.
5.3 Payment must be made using the accepted payment methods notified to you at the time of booking. We may require a deposit, which may be non-refundable in certain circumstances described in these Terms and Conditions.
5.4 If you fail to pay any amount due by the due date, we may charge interest on the overdue amount at the statutory rate applicable in England and Wales, accruing on a daily basis until payment is received in full.
5.5 We reserve the right to restrict access to your Storage Unit and to suspend services if any payments are outstanding. Continued non-payment may lead to termination and sale or disposal of goods as set out in these Terms and Conditions.
6. Customer Obligations
6.1 You must ensure that the Goods are properly packed and suitable for storage. We are not responsible for internal damage to Goods caused by inadequate packing or preparation.
6.2 You must not store or ask us to handle any prohibited items, including but not limited to:
Perishable goods, live animals, plants, or any living organism.
Flammable, explosive, corrosive, toxic, or otherwise hazardous substances.
Firearms, ammunition, weapons, or items whose possession is restricted or illegal.
Cash, high-value jewellery, or items for which you do not have lawful title.
Waste, controlled waste, or materials to be discarded in breach of waste regulations.
6.3 You are responsible for ensuring that all Goods comply with applicable law and that you have full legal title and the right to store them with us.
6.4 You must not cause damage to the Storage Unit or facility and must comply with all site rules and safety instructions that we may issue from time to time.
7. Access and Security
7.1 Access to the Storage Unit or facility is permitted only during the opening hours and in accordance with the access procedures notified to you at or after booking.
7.2 We may require you to produce identification or proof of authority each time you attend the facility. We reserve the right to deny access where identification is insufficient.
7.3 You are responsible for keeping any keys, access codes, or security devices secure and not disclosing them to unauthorised persons. You will be liable for any losses arising from unauthorised access where this results from your failure to safeguard access credentials.
7.4 We may move Goods or reallocate you to a different Storage Unit of similar size and type if required for operational or safety reasons, provided that this does not materially disadvantage you.
8. Cancellations and Amendments
8.1 You may cancel a booking by giving us reasonable notice prior to the start date of the storage or associated services. Any applicable cancellation periods or charges will be notified at the time of booking.
8.2 If you cancel within a short period before the start date, a cancellation fee may apply. This may include retention of part or all of any deposit to cover administrative costs or loss of opportunity to re-let the Storage Unit.
8.3 Where you have a statutory right to cancel certain services as a consumer, this will be explained to you separately in accordance with applicable consumer legislation.
8.4 We may cancel or amend a booking if events beyond our reasonable control make it impossible or unsafe to provide the Services. In such cases, we will endeavour to rearrange or refund charges for services not provided, but we will not be liable for any indirect or consequential losses.
9. Termination and Removal of Goods
9.1 Either party may terminate the storage agreement by giving notice in accordance with the notice period specified at the time of booking or in subsequent correspondence.
9.2 Upon termination, you must remove all Goods from the Storage Unit and leave it in a clean and tidy condition by the agreed date. Any cost of cleaning, repairing damage, or removing unwanted items may be charged to you.
9.3 If you fail to remove the Goods at the end of the agreement or after termination, we may:
Deny you further access until outstanding charges are paid.
Apply storage charges at our prevailing rates for the period of overstay.
Ultimately, after giving reasonable notice, sell or dispose of the Goods to recover unpaid charges, costs of sale, disposal, and any associated expenses.
9.4 Any proceeds of sale above what is owed to us will be held for you, less reasonable costs, for a reasonable period, after which unclaimed sums may be dealt with in accordance with applicable law.
10. Liability and Insurance
10.1 We do not accept liability for loss of or damage to Goods unless such loss or damage is caused by our negligence or breach of contract. In particular, we are not liable for damage arising from inherent defects, faulty packing, normal wear and tear, atmospheric conditions, vermin, or changes in temperature.
10.2 Our liability for loss of or damage to Goods, where liability is established, is limited to the lower of the reasonable replacement value of the Goods or any limit specified in our current tariff or insurance arrangements, unless you have agreed and paid for a higher level of cover.
10.3 You are responsible for arranging adequate insurance for the Goods in storage. Any optional insurance we may offer is subject to separate terms, and it remains your responsibility to ensure that the level of cover is sufficient.
10.4 We are not liable for any indirect, economic, or consequential loss, including loss of profit, loss of business, or loss of opportunity, arising from or in connection with the Services, whether caused by negligence, breach of contract, or otherwise.
10.5 Nothing in these Terms and Conditions excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot lawfully be excluded or limited.
11. Waste Regulations and Prohibited Disposal
11.1 We operate in accordance with applicable UK waste management and environmental regulations. You must not use any Storage Unit or our facility as a place to store waste that is intended only for disposal, nor may you abandon unwanted items on site.
11.2 You remain responsible for lawful disposal of your Goods. Any items you no longer wish to keep must be removed from the facility and disposed of in accordance with local and national regulations.
11.3 If you leave waste or prohibited items in a Storage Unit or elsewhere at our facility, we may arrange removal and disposal and charge you for all costs incurred, including any regulatory charges or penalties.
11.4 We reserve the right to inspect and, where required by law or regulation, to remove or isolate any items suspected of breaching waste or environmental regulations, or which pose a risk to safety, property, or the environment.
12. Customer Data and Communication
12.1 We will collect and process your personal data in order to manage your account, provide the Services, take payment, and communicate with you. We will handle personal data in accordance with applicable data protection law.
12.2 You agree that we may contact you using the details you have provided in relation to your booking, account, payments, service updates, and any issues concerning the Goods or the Storage Unit.
12.3 It is your responsibility to keep your contact and billing details up to date. We are not responsible for any loss arising from your failure to update these details.
13. Force Majeure
13.1 We will not be liable for any delay or failure to perform our obligations under these Terms and Conditions where such delay or failure results from events or circumstances beyond our reasonable control. These may include, but are not limited to, extreme weather, fire, flood, acts of terrorism, industrial disputes, utility failures, or government restrictions.
13.2 If a force majeure event continues for a prolonged period, we may without liability terminate or suspend the Services by giving you reasonable notice.
14. Complaints and Disputes
14.1 If you have any concerns about our Services, you should raise them with us as soon as possible so that we can attempt to resolve the issue promptly.
14.2 We will consider all complaints in good faith and aim to provide a response within a reasonable time. This may involve investigating events, speaking with any removal companies or third parties involved, and reviewing our records.
14.3 If a dispute cannot be resolved directly between us, either party may pursue legal remedies available under the governing law set out in these Terms and Conditions.
15. Governing Law and Jurisdiction
15.1 These Terms and Conditions, and any non-contractual obligations arising out of or in connection with them, are governed by and construed in accordance with the laws of England and Wales.
15.2 The courts of England and Wales will have exclusive jurisdiction over any dispute or claim arising from or relating to these Terms and Conditions or the Services provided by Storage South Tottenham, save that if you are a consumer resident elsewhere in the United Kingdom, you may be entitled to bring proceedings in your local courts.
16. General Provisions
16.1 If any provision of these Terms and Conditions is found to be invalid or unenforceable by a court of competent jurisdiction, the remaining provisions will continue in full force and effect.
16.2 No failure or delay by us in exercising any right or remedy under these Terms and Conditions shall operate as a waiver of that or any other right or remedy.
16.3 These Terms and Conditions, together with any written confirmation or agreement issued by us, constitute the entire agreement between you and us in relation to the Services and supersede any prior statements or representations.
16.4 You may not assign or transfer your rights or obligations under these Terms and Conditions without our prior written consent. We may assign or transfer our rights and obligations to another provider, subject to ensuring that your rights are not materially affected.
By using our storage facilities or related services, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.
